Frequently Asked Questions

GENERAL FAQs

  • All players ages 4-16 of any skill level are welcome to join and learn! Every player at Hoop Lab is placed in an appropriate age and skill level group for their development. 

    Age brackets include:

    • Baby Ballers: 4-5 years of age

    • 6-7 years of age 

    • 8-10 years of age 

    • 11-16 years of age

    There are four skill levels that members are grouped into for classes, ranging from Rookie to Level 3. Our small class structure is designed for effective and fun learning with a semi-private peer group and personalized, hands-on coaching with our expert coaches.

  • We have three locations. A Hoop Lab membership enables players to sign up and take class at any location. Be sure to reference your class confirmation to make sure you go to the right one!

    Hoop Lab Roslyn:
    22 Lumber Road, Roslyn NY 11576 


    Hoop Lab Roslyn Mini:
    55 Lumber Road, Roslyn NY 11576
    *Additional courts, located in the same plaza as Hoop Lab Roslyn

    Hoop Lab Syosset:
    Located in Sportime
    75 Hasket Drive, Syosset NY 11791

  • We offer over 20 class options each day. We’re open for classes 7 days a week in Roslyn and 5 days a week in our Syosset location. See our full class schedule.

  • All classes at Hoop Lab are semi-private. Most of our classes are a 4:1 player-to-trainer ratio, with the exception of classes designed specifically to include more scrimmage and game play. This small ratio delivers targeted training focused on all the essential skills often overlooked in typical team practices. Each player gets personalized attention, more ball touches, and measurable improvement as they grow.


    In addition to our regular classes for members, we offer private training and special events & clinics that are open to members & non-members.

  • Our elite coaching team brings professional playing experience and specialized training expertise to every session. 

    Committed to player development, they leverage their high-level basketball backgrounds to unlock your maximum potential on the court.You can learn more about our individual team members here.

  • You can reach our team via email at hello@hooplaboratory.com or via text message at 516-558-5962.

    We are a small but mighty team and aim to respond to any inquiry or request within 24-48 hours.

Getting started at Hoop Lab

  • To set up your Hoop Lab account, please follow the steps below:

    1. Sign in using this link: Create a Hoop Lab Account

    2. Then, you’ll first create an account for the parent.

    3. Select “Add Family” and enter the first and last name(s) of the children who will be under your family account.

    4. Complete the email verification process.

    5. Once you’ve verified your email, click on each child’s name and fill out their profile in its entirety. Be sure to sign the liability waiver.

  • Select your membership preference on our Membership Page. You’ll then be directed to Mindbody to complete your membership purchase and set up your account.

  • Every new player at Hoop Lab starts with an initial evaluation to be placed in the appropriate level for classes, with the exception of players in our Baby Ballers age group (4-5). To try a class and complete an evaluation, sign up for a New Member Class (held on Mondays in Roslyn and Thursdays in Syosset). Your player will receive a personalized evaluation and development plan so they can hit the ground running. If you can’t attend one of our New Member Classes, please fill out this form so we can accommodate you on another day.

    You’ll receive evaluation results via email within 24-48 hours. Once you have those results, plus an active membership, your player can begin scheduling classes on our website or mobile app! You will be able to book into any class of your assigned age group and level.

    For our Baby Ballers, you can simply sign up for a membership and start taking Baby Baller classes immediately! Our youngest players are grouped in a single level as they all learn fundamentals together.

  • Our mobile app is the best and easiest way to book and manage classes!

    Download here:

    For Apple

    For Android

Membership FAQs

  • Our monthly memberships have a three month commitment. Because our program is designed for real, measurable progress, this consistency is critical to your player’s success. However, these months do not have to be consecutive. Members are able to freeze their accounts for up to 90 days each calendar year.

  • The enrollment fee is a one-time charge of $99 when you sign up for a membership.

  • Our Elite membership option includes 12 classes per month, which can be shared among siblings. 

    Basic or Premier memberships may not be shared among siblings. Separate players under those memberships can manage their respective monthly class credits.

  • Yes, members can freeze their accounts for up to 90 days each calendar year. 

    To process a freeze, fill out our form here and follow the instructions.

  • Yes! Each member who refers a friend will receive a $25 credit to their next autopay, as well as a bonus class added to their account, once the new membership is purchased.

CLASS AND BOOKING FAQs

  • There is a limit of two classes per day per player.

  • No. Basketballs and all training equipment are provided by Hoop Lab.

  • We are delighted to offer private group classes so your child and their friends can enjoy a dedicated class on our schedule. This option provides personalized instruction in a comfortable setting with familiar faces.

    To learn more and book, email us at hello@hooplaboratory.com.

  • We offer private lessons upon request.

    Our private lessons are sold in packages of 5 or 10 sessions with the coach of your choosing. To ensure both coach and court availability, we require clients to commit to a minimum of 5 scheduled weekly sessions. This helps maintain consistency and progress in your child’s training.

    To learn more and book, email us at hello@hooplaboratory.com.

  • As soon as a spot becomes available and you’re off the waitlist, an email or text (depending on your notification preferences) will be sent.

  • As soon as your membership autopay is processed, you’ll be able to book classes for that month. 

    Additionally, if you purchase an add-on class pack, you will be able to book out even farther (up to three months in advance).

  • Cancellations made 24 hours or more in advance of a scheduled class will receive a credit back to your account.

    If a class is canceled fewer than 24 hours in advance, you will lose that class credit.

  • To promote player focus and independence, we ask that parents do not actively observe or intervene in classes.

    This policy helps athletes develop confidence and stronger coach-athlete relationships.

  • All parents and caregivers are expected to be on-site at the time of a session’s end time. If there’s an issue with your pick-up, please contact our Hoop Lab emergency line ASAP via text/call: 516-687-6413.

COMMON BOOKING ISSUES

  • Please first check the following:

    1. Confirm that the class level/age group you are trying to book aligns with what your player has been assigned (e.g., A 7-year-old Level 1 player will not be able to book into a Level 2 or Age 8-10 class).

    2. The profile selected when booking a class (Parents: Make sure you’re on the right player’s profile, and not yours or another sibling.).

    3. Did you already use all available credits? Hoop Lab classes renew on the same day each month that you began your membership (e.g., If you signed up for a Hoop Lab membership on May 17, your next autopay will be set for June 17.).

    4. The expiration date of available credits (for example: credits from a purchased class pack) to ensure they’re still valid.

    If you are still having trouble after checking the above, please email hello@hooplaboratory.com for assistance.

  • You can upgrade your membership anytime to add more classes per month by contacting us.

    Don’t want to upgrade on an ongoing basis but want some extra classes this month? You can purchase an additional a la carte class at any time for $60. We also have member-only class packs available as add-ons to your monthly membership for additional savings! 

    You’re able to purchase these add-on classes directly on our app, or by contacting hello@hooplaboratory.com for assistance.

EVENTS & BIRTHDAYS

  • We host fun and unique birthday parties at Hoop Lab for parties with up to 50 kids.  

    A 90-minute birthday party at Hoop Lab features 60 minutes of skills contests or gameplay and 30 minutes of pizza and birthday cake. You are responsible for providing, setting up, and serving your own food & decorations. Our coaches will do the rest!

    To learn more and book, email us at hello@hooplaboratory.com

  • Absolutely! Please contact us at hello@hooplaboratory.com to plan your next event!

  • Besides our typical Hoop Lab classes, we also run special clinics and events throughout the summer. Those can be found here.