Hoop Lab FAQ
Hoop Lab Membership
Q: Do I purchase a membership on the Hoop Lab website?
A: You will be directed to create a new profile and complete the Hoop Lab Membership sign-up on the Hoop Lab website through the built-in Mindbody application.
Q: My child has very limited basketball skills. Will I be refunded if there isn’t a matching skill-level group?
A: All players of any skill level are welcome to join. Trainers complete a performance evaluation and place players in an appropriate age and skill level group. Age brackets are 6-7 years of age, 8-10 years of age and 11-16 years of age along with 3 skill levels.
Q: I have more than one player. Do I need separate memberships?
A: You can set up your family account in the Hoop Lab Application. Once your players are added, then each scheduled class for any player on the account will be deducted from the total monthly classes per the purchased membership. A separate membership or a 12x would be needed to split.
Scheduling and On-Site Classes
Q: Can I schedule more than one skill session in a day?
Q: Is there a late or cancelation fee?
Q: Does the player need to bring a basketball or training equipment?
Q: What are the location hours and details?
Gym Hours: Monday to Thursday, 3 PM to 10 PM , and Saturdays 8 AM – 12 PM
Location: 22 Lumber Road, Roslyn, NY 11576
Policies & Procedures
Q: What if I am running late for pick Up?
Q: Can parents watch or participate in the training sessions?
Hoop Lab is actively working on live-stream sessions for 2023.